Frequently Asked Questions

  • We help warehouse-based businesses set up efficient, accurate, and safe operations.

  • Racking layouts and elevations are the best reference for labelling. If these aren’t available, a data file that includes location information works well.

  • We start with estimating and quoting. Once the quote is approved, we move into a pre-delivery phase where we confirm all critical items. After pre-delivery approval, we proceed to production, installation, and handover.

  • We work across all industries—pharmaceuticals, retail, eCommerce, 3PL, and any business that operates a warehouse.

  • We improve warehouse efficiency, accuracy, and safety. A core tool we implement is WMS linked barcode labels and signage.

  • Lead time depends on client approvals and how quickly we can move through the process. Typical production lead time is 10–12 business days from approval. Expedited production may be possible, depending on scheduling at the time of approval. Installation can usually follow once production is complete, subject to location and installer availability. We typically work back from the project go-live date to confirm timing.

  • We operate from Dandenong (VIC) and Moorebank (NSW).

  • We service Australia-wide and New Zealand.

  • Yes. We specialise in this process and can guide you end-to-end. Our team gathers the relevant information, produces the required design and data outputs, and delivers a turnkey solution.

  • Yes. We’ve delivered a significant number of projects across Australia and New Zealand for reputable companies. We can provide examples on request, and you can also view our client list and case studies on our website and LinkedIn.

  • We focus on every stage of the process, with strong project management throughout. Our business is built on long-term relationships, repeat customers, and referrals. We also place heavy emphasis on the design and data stage to eliminate errors early, and our experience helps us identify and prevent issues before they impact delivery.

  • Your team will typically include:

    • Obi – main contact for new projects and solutions

    • Lance – main contact for sales and quoting enquiries

    • Alice – main contact for design, data, and production-related items

    • Chris – main contact for managing the project through to delivery

  • We have a proven process to manage site access, inductions, and safety requirements. We’ll confirm what your site needs during pre-delivery and ensure all documentation and compliance steps are completed before installation.

  • Yes, we may use subcontractors for installation. Our pre-delivery phase is managed internally, and installation can be delivered by trained, dedicated partners where appropriate.

  • We follow a clear process, with communication as a key focus. Variations are documented and confirmed via email so all stakeholders have the same information and approvals are tracked.

  • We run the groundwork, but a collaborative approach is important to achieve the best outcome. We’ll need timely access (where relevant) and prompt review and approval of layouts, data, and any assumptions so we can progress through pre-delivery without delays.

  • Our process includes built-in checks to minimise risk, especially during pre-delivery. The most important control is clear, timely client review and approval of designs and data at each checkpoint. We also communicate proactively to surface issues early and keep the project on track.

  • Supply pricing is based on specifications (size, material, finish, colour) and quantity breaks. Because we print digitally, we can produce a wide range of colours, sizes, and materials; however, quantities affect unit pricing.

    Installation pricing depends on site location and labour conditions.

  • Supply only: 100% due upon approval (14-day terms).

    Supply + installation: 50% deposit due immediately, with the balance due on completion (14 day terms)

  • Warranty depends on the product type. For standard labelling, we typically provide a minimum 5-year warranty on print and material. For installation, we provide a 12-month warranty on install-related issues (e.g., labels peeling or signage coming loose). This does not cover damage caused during operations (for example, impact from forklifts).

  • Once a purchase order/approval is received, cancellation depends on the stage of the project:

    • If work has not commenced: we can cancel with a small fee to cover time spent.

    • If pre-delivery has commenced (e.g., data and design work): a consulting fee will apply.

    • If production has commenced: fees must cover print, material, and related costs.

    • If installation has started: fees must cover labour and any committed costs.

  • We’re here to help after handover and aim to be a long-term partner. We securely retain project f iles for future use, can complete small reprints quickly at minimal cost, and can offer a free on site audit after 12 months. Ongoing support and additional services are available as needed.